Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Surat Masuk Undangan, Pemberitahuan, dll KANTOR KEMENTERIAN AGAMA KABUPATEN GUNUNGKIDUL Tahun 2025
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 28 | ||
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | ||||||||
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 28 |
24 |
24 |
24 |
24 |
24 |
24 |
20 |
20 |
212 |
| Rata-Rata Pertanyaan | 4.00 |
3.43 |
3.43 |
3.43 |
3.43 |
3.43 |
3.43 |
2.86 |
2.86 |
30.3 |
| Rata-Rata Unsur | 28 / 1 = 28.00 28.00 / 7 = 4.00 |
24 / 1 = 24.00 24.00 / 7 = 3.43 |
24 / 1 = 24.00 24.00 / 7 = 3.43 |
24 / 1 = 24.00 24.00 / 7 = 3.43 |
24 / 1 = 24.00 24.00 / 7 = 3.43 |
24 / 1 = 24.00 24.00 / 7 = 3.43 |
24 / 1 = 24.00 24.00 / 7 = 3.43 |
20 / 1 = 20.00 20.00 / 7 = 2.86 |
20 / 1 = 20.00 20.00 / 7 = 2.86 |
30.29 |
| Rata-Rata Tertimbang Unsur | 28.00 / 7 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
24.00 / 7 = 3.43 3.43 X (1/ 9) 3.43 X 0.11 = 0.38 |
24.00 / 7 = 3.43 3.43 X (1/ 9) 3.43 X 0.11 = 0.38 |
24.00 / 7 = 3.43 3.43 X (1/ 9) 3.43 X 0.11 = 0.38 |
24.00 / 7 = 3.43 3.43 X (1/ 9) 3.43 X 0.11 = 0.38 |
24.00 / 7 = 3.43 3.43 X (1/ 9) 3.43 X 0.11 = 0.38 |
24.00 / 7 = 3.43 3.43 X (1/ 9) 3.43 X 0.11 = 0.38 |
20.00 / 7 = 2.86 2.86 X (1/ 9) 2.86 X 0.11 = 0.32 |
20.00 / 7 = 2.86 2.86 X (1/ 9) 2.86 X 0.11 = 0.32 |
3.37 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
28 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
24 |
3.43 |
0.38 |
3 |
Waktu Pelayanan |
1 |
24 |
3.43 |
0.38 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
24 |
3.43 |
0.38 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
24 |
3.43 |
0.38 |
6 |
Kompetensi Pelaksana |
1 |
24 |
3.43 |
0.38 |
7 |
Perilaku Pelaksana |
1 |
24 |
3.43 |
0.38 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
20 |
2.86 |
0.32 |
9 |
Sarana Dan Prasarana |
1 |
20 |
2.86 |
0.32 |
| Indeks Survey Kepuasan Masyarakat | 3.37 ( Baik ) | ||||
| Konversi | 84.13 | ||||
| Mutu Pelayanan | B (Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Surat Masuk Undangan, Pemberitahuan, dll KANTOR KEMENTERIAN AGAMA KABUPATEN GUNUNGKIDUL Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Surat Masuk Undangan, Pemberitahuan, dll |
|
84.13B (Baik) |
Responden | |
Jumlah Responden |
7 Orang |
|
Jenis Kelamin |
Laki - Laki : 4 Orang Perempuan : 3 Orang |
|
Pendidikan |
SD : 1 Orang |
|
SMP : 0 Orang |
||
SMA : 2 Orang |
||
DIII : 0 Orang |
||
SI : 2 Orang |
||
SII : 2 Orang |
||